Refund Policy

Last updated: 2026-10-21

Failed generation

When a task reaches a failed state, its consumed credits are restored automatically. A refund of credits is different from a refund of money.

Unused credit purchases

Contact support@phototorelief.com within 7 days of purchase with the order ID to request a cash refund for unused purchased credits. Consumed credits are generally not eligible, except where required by law or approved after review. Approved cash refunds reclaim the corresponding credits and return to the original payment method.

Quality problems

If output files are missing, corrupted or materially unusable, send the project ID to support. We review the case before restoring credits or considering a cash refund; appearance preferences alone do not guarantee a refund.

Timing

Payment processing times depend on the payment provider. Statutory consumer rights apply where relevant. Do not send payment card details to support.